Open mobile app


NexusGroveCustomer service
Hello! Need help?
Don’t worry, I’ve got you. Tell me what’s up, and I’ll be happy to assist 💁
The only brand in Pakistan who offers LIFETIME REFUND POLICY. So shop with confidence. No worries order whatever you like, anything that doesn’t satisfy you, simply return for refund.
Manage Your Returns Online
If you wish to return the item online simply login to your account & press "Return Support" Or Chat on WhatsApp 0322 266 6363
Return Period
You have LIFETIME REFUND OPPORTUNITY Returned item must be unused & in original condition.
If you are not 100% satisfied with your purchase for any reason, just go through our easy online return process, Please login to your account & press return support or chat on WhatsApp
*Returned item must be unused and in the original condition, packaging with invoice. Damaged Box or items may not qualify for a refund.
Item Missing
If item is missing in order you can report to us within 6 days of orders delivery date after that we will not take any responsibility.
Refunds
COD refunds
It may take 3 to 5 working days (Saturday & Sunday not included) to process your refund & it will appear in your bank.
Credit & Debit cards refunds
It will take further 3-5 working days to appear on your card.
JazzCash/Easypaisa refunds
We process refunds on JazzCash or Easypaisa. Please provide the account title and phone number to process your refund It may take 3 to 5 working days (Saturday & Sunday not included) to process your refund & it will appear in your JazzCash/Easypaisa account.
Refund during Sale Promotion
Please be aware that during the promotion, there will be no refund & exchange allowed at shops & Online refunds will be processed after the promotion & it may take up to 3-5 working days.
- Credit / Debit Cards
- JazzCash/ EasyPaisa
- Offline Payments Cash on Delivery